Licensed Kenya safari operator: licence, insurance and registration

Our credentials

• Licensed in KenyaLicensed by the Tourism Regulatory Authority of Kenya
• Registered companyVolcan Tours & Travel Limited, registered in Kenya
• Your own vehicle and guideYour own 4×4 and a professional driver guide on every tailor made safari; the one shared budget safari is clearly marked
• Itemised, open pricingPark fees, lodges, transfers and permits shown line by line
• Secure online paymentCredit or debit card through a secure payment link, or bank transfer in USD, EUR, GBP or KES
• 24/7 support while you travelA staffed emergency line day and night on tour, a driver-guide with you on every leg, and one Nairobi contact for the whole trip

How to verify any Kenyan safari operator

1. Check the TRA licenceEvery legal tour operator in Kenya holds a Class C (safari operator) licence from the Tourism Regulatory Authority. Search the licence number at verify.tra.go.ke or the TRA list of licensed entities. We share a copy of our licence on request.
2. Check the company registrationKenyan companies are registered with the Business Registration Service. Volcan Tours & Travel Limited shares its certificate of incorporation on request.
3. Pay securelyNever pay a tailor made individual’s mobile-money number. We accept bank transfers to the company account, credit or debit card payments through a secure payment link we send you, and card payments in person at our Nairobi office. Every payment receives a receipt.
4. Read independent reviewsOur Google reviews are verified by Trustindex and link to the original Google profile. Look for reviews that name guides and lodges.
5. Ask for documentsLicence, insurance certificate and a written booking contract are available on request to every guest and partner.

Insurance and safety

Every safari vehicle we use, provided through the licensed transport partners we contract, carries comprehensive and passenger liability insurance and is inspected before each safari. Temporary Flying Doctors (AMREF) evacuation cover can be added to your booking at cost, and your own travel insurance must include medical evacuation. Guides are first-aid trained and briefed on wildlife-viewing rules set by the Kenya Wildlife Service and Tanzania National Parks. Every guest must hold personal travel insurance covering medical treatment, cancellation and repatriation.

Your data and your rights

We handle personal data under Kenya’s Data Protection Act 2019 and, for visitors from the EU and UK, in line with the GDPR: opt-in consent, no selling of data, access and erasure on request. Our Privacy Policy, Terms & Conditions and Booking & Payment Terms are published on this site.

Responsible-travel policy

• Vehicles stay on designated tracks and keep a respectful distance from wildlife; no feeding, chasing or off-road driving in parks.
• No activities involving close contact with wild animals (petting, riding, walking with predators) and no orphanage visits.
• Preference for community-owned conservancies and lodges with visible local employment and sourcing.
• Reusable water bottles in every vehicle and a no-single-use-plastic policy in line with Kenya’s plastic-bag ban.
• Community visits only where the community invites and benefits.